SHIPPING POLICY
UK Shipping
Orders are dispatched from my studio within 3–4 days and sent via Royal Mail, Parcelforce, or a standard courier service (2–4 day delivery). Most larger parcels will require a signature.
If you’d like to arrange faster delivery, please email me in advance and I’ll do my best to accommodate or quote for an express service.
If you are local, you can avoid paying shipping fees - send me an email with details for when you wish to collect and I will remove the item from the online shop and prepare it for you. You will be able to pay on collection.
Gifts
If you’re buying a piece as a gift and want it sent directly to the recipient, just let me know. I’m happy to wrap it and include a handwritten note at no extra cost.
RETURN & EXCHANGE POLICY
Due to the nature of ceramic we are not responsible for breakages unless they're damaged during shipment - THIS MUST BE PHOTOGRAPHED AND REFUSED UPON DELIVERY!
You have 14 days from the day you receive your item to request a return. Please contact me via the ‘Contact Me’ page to start this process. To be eligible for a refund your item must be unused and returned to me in the same condition that you received it. If the item is not returned in its original condition the buyer is responsible for any loss in value.
You are responsible for covering all postage costs and your item must be dispatched within 30 days, it MUST be received back in the studio in full, saleable condition.
You will be refunded for the items only, this does not include the postage costs.
Unless they arrive damaged or defective, I will not accept returns of personalised or custom orders due to the nature of these items.
Unfortunately, I cannot accept returns on sale items.
Damages/defects
Please inspect your order upon arrival and contact me immediately if the item is defective or has been damaged in transit. All damages must be confirmed with photographic evidence and reported within 24 hours of receiving your item. You will be offered a refund or, a replacement of your item. If you would prefer me to repair your item, I will not cover return postage costs.